BALLISTIK & COMBAT WARRANTY TERMS

We take extreme pride in our reputation for quality and excellent value.

For the hockey player, Combat’s “tough” sticks have a one-time replacement warranty for breakage during normal use of 30 days. Normal use does NOT include breakage due to contact with other players, skates, sticks (slashing), boards, nets, use on asphalt or cement surfaces, etc. and hence no replacement will be offered in this case. Combat Sports will inspect the returned product and will determine if the product damage was caused by normal use and that there is no evidence of misuse, tampering, heating, abuse or deception.

Shipping charges are non-refundable.

The warranty date becomes effective:

1. For products sold directly to the end user through an authorized Combat Sports retailer - from the date of receipt.

Team Sales & Competitive Players

Bulk discounted purchases under the Team Sales program and sales to senior competitive, professional or semi professional, Junior and College/University levels are not covered under our 30 day one time replacement program. Products under this program have a 30 day limited warranty from the date of purchase from any manufacturing defect.

To replace a broken product, contact Combat Sports DIRECTLY by sending an email to returns@combatsportsgroup.ca. in the USA or returns@combatsportsgroup.ca for CANADA or INTERNATIONAL, to get a return authorization (RA) form and number and reason/circumstance of return.

Your RA number must accompany all returns.

Return of the product

To replace a broken product, contact Combat Sports DIRECTLY (not your Combat Retailer) by sending an email to returns@combatsportsgroup.com in the USA or returns@combatsportsgroup.ca for CANADA or INTERNATIONAL for a return authorization (RA) form and number. You will be required to provide the original invoice from your retailer. The product will be returned directly to Combat Sports. Once an RA number is issued, all warranty products need to be received by Combat Sports within 14 calendar days, according to industry standards. Otherwise the RA will expire and a warranty return will be revaluated by Combat’s warranty return department and a new RA will be issued, if eligible.

Your RA number must accompany all returns.

USA Customers:
Combat Sports Inc.
6651 South 216^th Street
Kent, WA 98032
1-866-COMBATS

Canadian Customers:

Combat Sports Inc.
5300 Canotek Rd., Unit 24
Ottawa, ON K1J 1A4
1-866-904-BATS

After we have authorized the return, please send your product packages, including your RA number, via a prepaid, insured, traceable method to ensure a safe and documented delivery.